Terms & Conditions

This Website is owned and operated by Luna Thai Spa, based in South Africa. We provide wellness and spa services including massages and related treatments (“Services”).

You agree to use this Website lawfully and respectfully. You may not:

• Attempt to gain unauthorised access to our systems

• Copy, misuse, or distribute content from the Website without permission

• Use the Website in a way that disrupts or harms our business or other users

Our Services are intended for wellness and relaxation purposes only. We do not provide medical diagnosis, treatment, or medical advice.

Please consult a healthcare professional before booking if you have any health concerns, injuries, or medical conditions.

Bookings may be made via our Website, WhatsApp, phone, or other channels as made available.

By booking, you confirm that:

• The information you provide is accurate

• You are able to attend at the scheduled time

• You understand the nature of the service booked

• Prices displayed on the Website are in South African Rand (ZAR) unless stated otherwise.

• We reserve the right to update pricing at any time.

• Payment methods may include EFT, card, or other approved payment methods.

Where deposits apply (if communicated to you at the time of booking), your booking is only confirmed once the deposit is received.

We understand that plans can change. Please note:

• Cancellations or rescheduling must be done at least 24 hours before your appointment.

• Late cancellations (less than 24 hours notice) or no-shows may result in:

  • A cancellation fee, and/or

  • Loss of deposit, and/or

  • Requirement to pay in full for the missed appointment

This helps us protect our time and availability for other clients.

If you arrive late:

• Your treatment time may be reduced to avoid delaying the next client.

• Full service fees may still apply.

You agree to inform us before your treatment if you have any of the following:

• Pregnancy

• High/low blood pressure

• Allergies or skin sensitivities

• Recent surgery or injury

• Chronic pain, inflammation, or medical conditions

• Any condition that may be affected by massage, heat, oils, or products

We may refuse or adjust a treatment for your safety.

Clients are responsible for their own belongings. Luna Thai Spa is not liable for loss, theft, or damage to personal items on the premises.

Luna Thai Spa is a professional wellness environment.

We reserve the right to refuse service to anyone who:

• Behaves inappropriately or disrespectfully

• Makes staff uncomfortable

• Is under the influence of drugs or alcohol

• Requests any inappropriate services

No refunds will be issued in such cases.

Where gift vouchers are offered:

• Vouchers are non-refundable and not redeemable for cash.

• Expiry terms (if applicable) will be stated at the time of purchase.

• Lost vouchers may not be replaced unless proof of purchase is provided

Promotions may have specific terms, availability limits, and expiry dates. We reserve the right to change or end promotions without notice.

All content on this Website including text, images, designs, branding, and logos is the property of Luna Thai Spa (or licensed to us). You may not copy, reproduce, or distribute any content without written permission.

Our Website may contain links to third-party websites (such as booking platforms). We are not responsible for those websites’ content, privacy practices, or service reliability.

To the maximum extent permitted by law:

• Luna Thai Spa will not be liable for any indirect or consequential damages

• We are not responsible for outcomes based on incomplete or undisclosed health information

• Use of this Website and our Services is at your own risk

We respect your privacy and handle personal information in line with South Africa’s Protection of Personal Information Act (POPIA).

By using this Website or booking with us, you agree that we may collect and process your personal information for:

• Booking confirmations and communication

• Service delivery and client management

• Marketing communication (only where consent is provided)

For more information, please view our Privacy Policy (recommended to include as a separate page on the Website).

We may update these Terms & Conditions at any time. Changes will be posted on this page with a revised “Last updated” date. Continued use of the Website means you accept the updated Terms.

These Terms are governed by the laws of the Republic of South Africa.

If you have any questions about these Terms & Conditions, please contact:

Luna Thai Spa
Website: www.lunathaispa.co.za
📍 Hyde Park / Craighall Park
🕒 Trading hours available on booking
🚗 Easy parking available

📧 booking@lunathaispa.co.za

📞+27 10 900 4166

📱+27 66 217 4381